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Is the Tourist Office [resort centre] open?
We are open from 9am to 12 noon and 2pm to 6pm Monday to Saturday and from 9am to 12 noon on Sundays.
We have re-organised our office to provide you with the best information service when you visit, reducing contact (wearing a mask is compulsory, Plexiglas screen at reception, a limited number of people, separate entry/exit points, hand sanitiser available and documentation provided from reception itself).
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Is Venosc cable car open?
The cable is open from February 6th to March 7th, 2021.
From 7am to 8.30am, from 12.00 to 12.30 and 1.30pm to 5.30pm. -
What are the rules for wearing a mask in the resort?
You don’t have to wear a mask outside, but you do have to inside shops/businesses. Health regulations are the same as everywhere else in France.
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Is it better to wait before booking my stay?
No, you can book your stay now, as the resort has introduced special cancellation conditions specific to our current situation.
Take a look at them HERE, or through your accommodation supplier.
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Can I buy my Skipass in advance and be sure that a refund will be available?
For 2 to 15-day skipasses, you can cancel up to 7 days before with no charge, and up to 1 day before for specific cases subject to health measures imposed by the authorities.
For season passes or 20-day liberté passes, a pro rata refund is available, subject to terms and conditions.
Please refer to the Skipass refund conditions HERE.
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Are winter events still going ahead?
Whilst adhering to health regulations, the events team are doing all they can to go ahead with a large number of events.
You can view the programme HERE
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Can I get a refund if I register for an event?
Events like Snow2Bike, where we are managing registrations, are eligible for a full refund if the event is cancelled or if it is not possible to attend because of government-imposed measures relating to Covid-19.
For other events, please contact the organiser directly.